Job description

Customer Care Officer - Portglenone - ongoing contract - £9.50ph increasing to £9.62 after 12 weeks.

Successful candidates will be required to work 18 hours per week, Tuesday, Wednesday and Thursday 10am-4pm

MAIN PURPOSE OF THE JOB;
Responsible for the day-to-day caretaking and cleaning services of the Portglenone Marina, public building, public toilets, open space and car park area.

Responsible for the cleanliness of the Air-de-service area at Portglenone, welcoming customers and issuing keys.
Adhere to all aspects of health and safety, ensuring safe operation of users and members of the public.

MAIN DUTIES AND RESPONSIBILITIES;
1. Service Delivery

1.1 Ensure a high standard of excellence in caretaking and cleaning services in the Portglenone and Newferry internal and external sites.

1.2 Carry out regular inspections of the marina, designated public realm and car park areas to ensure compliance with relevant health and safety regulations. This would include opening and closing the sites as required.
1.3 Implement a structured cleaning regime for all aspects of the buildings and external areas, including offices, foyer, refreshment area, public/berth holder areas, toilets, meeting space and Air-de-Service etc. in line with business requirements.
1.4 Maintain appropriate supplies of cleaning/housekeeping materials and prepare orders for management.
1.5 Report any issues in relation to the pontoons and berthing to Management.
1.6 Complete and maintain appropriate and accurate records of all tasks carried out.
1.7 Control where required, access to the marina for both contractors and customers, ensuring validation and authority for presence and work
1.8 Provide regular and accurate recording of inventories of vessels on daily/weekly basis as required

Applicants must:

* have a minimum of 5 GCSE passes at grade C or above (or equivalent) to include English Language and Maths

AND

Be able to demonstrate, by providing personal and specific examples, that they have 1 years' experience to include:

* caretaking duties
* cleaning duties
* working with the general public in a customer focused environment

OR, for candidates who do not meet the qualification requirements as outlined above:

Be able to demonstrate, by providing personal and specific examples, that they have 2 years' experience to include:

* caretaking duties
* cleaning duties
* working with the general public in a customer focused environment

Closing Date: 6th May 2022

(Full Job Description available on request)