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· Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision.

· Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other customers

· Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service

· Liaise with distribution sites to ensure optimum levels of service

· Monitor distribution stocks versus orders received especially on Own Label products

· Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers

· Produce contact reports from above meetings and send out internally with agreed actions and responsibilities

· Produce Service Level reports weekly for internal business for your accounts

· Advise customers of any potential or actual stock issues and re-delivery where applicable

· Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes

· Check and manage any promotional lines to ensure orders and phasing are monitored and verified

· Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations

· As part of ongoing process be able to highlight and report root cause of issues which affect the Service level

· Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner

· In times of stock shortages review and report back to the business on any potential issues

Key Deliverables / Key Results Areas (KRAs) / Key Measures of Success

· How the supply chain works, from supplier through to customer

· How to communicate delicate issues on service level failures to a customer

· How to collate and manipulate data to construct and present any key trends and analysis

· Outward-facing customer contact within an FMCG environment

· Worked in a supply chain environment (orders, stock control)

· Highly motivated with a pro-active 'Can Do' approach

· Able to work as part of a cross-functional team - sharing information and ideas

· Highly IT literate (Internet, Microsoft Office, Navision)

· An excellent communicator/negotiator, able to establish facts through active listening and to express information and ideas confidently and clearly

· Able to establish credibility with internal and external contacts

· Able to analyse and organise numerical data

· Able to travel with possible overnight stays as and when required

· Saturday/Sunday working to cover order taking along with bank holidays on a rota basis within the team

· a pro-active 'Can Do' approach