Customer Collections Officer

Location Belfast, County Antrim
Job type Contract
Salary £10 - £11 per hour
Published about 2 months ago
Contact Glenda Reddington
Job ref Customer Collections_1620223674

Job description

Customer collections officer


Rate of hourly pay - £10

Contract length - 6 months (TBC)

You would be following up missed payments with customers, agreeing on arrangements to pay, or taking card payments over the phone

The team currently work on a rotational basis of attending the office & WFH

Job description

  • Engage with customers, primarily by phone to recover arrears or agree an affordable repayment plan.
  • Ensure at all times professional and empathetic customer engagement.
  • Ensure that all designated worklists are fully and effectively worked on a daily basis (within agreed criteria for each queue) striving for 100% accuracy.
  • Ensuring that the appropriate action is undertaken and histories are updated accordingly.
  • Adhere to all Retail FSG Regulatory Standards.
  • Adhere to Treating Customers Fairly, Vulnerable Customers and Complaints Policies.
  • Have a thorough knowledge and understanding of all Bank internal policies and complete iLearn modules within agreed timeframes.
  • Seek out opportunities to develop/enhance required skills to effectively carry out duties commensurate with job role expectations.
  • Attend and actively participate in department team training sessions and assist delivery of sessions as directed by Team Leader/Training co-ordinator.

To be considered for this position, please forward your CV to


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