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Customer Engagement Advisor

Location Omagh, County Tyrone
Sector
Job type Temporary
Salary Up to £9.35 per hour
Published 20 days ago
Start date ASAP
Contact Noeline McNamee
Job ref CES1021_1633111067

Job description

Customer Engagement Advisor required for excellent opportunity in Omagh Town

Pay : £9.35ph

37 hours weekly (9am-5pm with some flexibility required for occasional Saturdays)

** Role will offer a hybrid of office and home-based working

Duties

  • Listen effectively and respond accordingly to customer's needs
  • Win and retain customers through your passion for great customer service
  • Use Microsoft Office, Customer Care and Billing Systems to manage your workflow on a daily basis
  • Actively promote and establish payment schemes and other products and services to match customers' needs
  • Develop and maintain positive working relationships both internally and externally
  • Carry out all duties in line with company policies, procedures and relevant industry guidelines

Essential Criteria:

  • 5 GCSE's (grade A-C to include Maths and English), or 3 GCSE's (grade A-C to include Maths and English) and previous experience of working in a contact centre
  • A suitable place to work at home and good broadband connection
  • Strong IT Skills with a good working knowledge of MS Office
  • Excellent verbal and written communication skills with the ability to listen effectively

Desirable Criteria:

  • Administration experience
  • Experience of using contact centre telephony systems
  • Experience of liaising directly with customers to promote the services of the company

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