Customer Liaison Administrator

Location Belfast, County Antrim
Job type Temporary
Salary £8.91 - £10.43 per hour
Published about 1 month ago
Start date ASAP
Contact Anna Hall
Job ref AH1005_1639058896

Job description

Staffline Recruitment are currently seeking a Customer Liaison Administrator for our client a leading electricity company based in Belfast.

Hours of Work: 37 hours per week

Salary: negotiable

Duration: ongoing

Main Responsibilities:

  • To provide efficient and professional administrative support and excellent customer service within the connections team.
  • To ensure applications for electricity connections or supply are processed and remain in line with customer expectations.
  • To ensure job details are up to date and accurate and that administrative resources support commercial performance, design and quotation but the depot-based colleagues.
  • To proactively liaise with customers, colleagues and that applications progress within a reasonable timeframe whilst dealing with queries or complaints.
  • To maintain productive working relationships with a variety of stakeholders.

Essential Criteria

  • A minimum of 4 GCSE's or equivalent at Grade C including Mathematics and English Language or minimum of two years relevant experience in a clerical or administrative role.
  • Effective communication skills.
  • Developed IT skills including MS Office.
  • Current UK Driving licence and access to a vehicle.

Desirable Criteria:

  • Previous experience of working in a busy office environment
  • Excellent interpersonal skills and can work with minimum levels of supervision
  • Previous experience of interacting and communicating directly with customers
  • Ability to demonstrate a high level of organisational skills

The nature of the job will change over time as the needs of the business change. It is a requirement of the jobholder to contribute to the development of the role in best reflecting these changes.

The job also requires a considerable degree of commitment, flexibility and adaptability on the part of the jobholder to meet quality standards and work deadlines.


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