Job description

Customer service

Belfast

Hours of work: Mon - Fri 8.30 am - 5 pm

Staffline are working alongside a superb company who due to growth are seeking to add a customer service administrator to the team to deal with all face to face, telephone and online customers.

Customer Service Job Description:

• Resolve customer complaints via phone, email or face to face.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges
• Generating sales leads
• Taking card and cash payments, and ensuring that the till is balanced.
• Engaging in active listening with callers and making sure you calm angry customers down
• Responding accurately and efficiently to callers, explaining situations, and providing them with answers
• Follow communication procedures, guidelines and policies

Essential:

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent computer skills to include Excel, word and outlook
• Strong attention to detail

To be considered for this position, please forward your CV to glenda.reddington@staffline.co.uk