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Customer Service Administrator

Location Newry, County Down
Sector
Job type Permanent
Salary £20000 - £21000 per annum
Published about 1 month ago
Start date ASAP
Contact Diane McGregor
Job ref NEW0001US_1620663900

Job description

Customer Service Administrator

Newry

Permanent (Fulltime)

Mon - Fri 9am - 5.30pm

Our Client based in Newry require a Customer Service Administrator for an immediate start

The Role:

  • Providing an exceptionally high level of Customer Service, at huge volume when answering customer queries via email & telephone - problem solving and providing service under pressure.
  • Knowing our 'product' inside and out so that you can answer questions.
  • Overseeing, replying to and dealing with all customer feedback whether positive or negative
  • Processing all stock orders, ensuring that every order is processed & dispatched correctly and on time
  • Completing and overseeing a number of daily, weekly and monthly stock checks
  • Compiling and investigating reports on customer service and operational issues
  • Adhoc admin duties

Essential Requirements

  • 2 year minimum experience in a customer service based role
  • Excellent Customer Service skills
  • Proficient use of all Microsoft applications - Outlook, Excel, Word & Powerpoint
  • Proficient computer skills as most of the role will be computer based.
  • Can do attitude and attention to detail.

Hours of work: Monday to Friday 9am - 5.30pm

In Return:

  • Negotiable
  • Holiday Entitlement: 28 days per annum

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