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CUSTOMER SERVICE ADMINISTRATOR

Location Lisburn, County Antrim
Sector
Job type Temporary
Salary Up to £9.18 per annum + 13% SHIFT BONUS. WORK FROM HOME
Published about 2 months ago
Start date ASAP
Contact Gabriel Hamill
Job ref GHDECPT_1627383487

Job description

JOB DESCRIPTION

Job Title: Customer Service Advisor - Part time role work from home

******THIS ROLE REQUIRES 2 WEEKS TRAINING IN HEAD OFFICE IN LISBURN NORTHERN IRELAND********

Job Family: Customer Services

Reports to: Customer Services Team Manager

Hours of work 17:00 to 22:00 £10.36 per hour

Main Function

Reporting to the Customer Services Team Manager and working as part of the Customer Services Team, the post holder will be responsible for ensuring the provision of comprehensive and professional customer service.

Role responsibilities:

  • Liaise with Customers and provide a high level of Customer Service.
  • Ensure full accuracy and attention to detail in all interaction with internal/external customers.
  • Process orders received via fax, telephone or email, accurately and within specified timelines.
  • Adhere to the Company's internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
  • Check stock levels as required and advise customers of alternatives if necessary.
  • Display a flexible and co-operative approach at all times.
  • Ensure extensive product knowledge is maintained
  • Any other reasonable duties which may be required by management from time to time.

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