Customer Service Administrator, Dublin 15 (Healthcare)
Customer Service Administrator | Temporary Contract | Blanchardstown
The Client: Headquartered in Ballycoolin, our client is a leading supplier to the healthcare industry and part of a global organisation. They have been experiencing a period of growth and have been successful in securing many new client contracts. Due to this expansion, they are seeking to recruit a Customer Service Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.
The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming orders, logistics and general customer satisfaction.
Hours of work: 40 hours per week
Contract: 4-6 months with a possibility of extension/permanency
- Handle all incoming customer order processing and input data efficiently onto internal systems
- Handle high volume of outbound customer calls and respond to queries within agreed timeframes and in line with KPI's
- Follow up on orders internally to ensure timelines for customers are in line with company policy
- Office administration tasks such as database management, updating sales reports, customer reports and other compliance support activities
- Provide support to the finance team on a regular basis
- Participate in project based activities from time to time
- Management reporting and attendance at daily/weekly team meetings
- Educated to Leaving Cert standard; third level qualification an advantage although not essential
- At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
- Excellent communication and interpersonal skills
- Proficient in the use of MS Word and Excel
- Accurate, high speed data entry skills and good typing skills
- Ability to work independently as well as part of a team
- Strong organisational skills and multi-tasking abilities
- Hourly rate of €12 per hour (€25k salary based on a 40 hour working week)
- Parking provided
- Canteen facilities
- Opportunity to gain excellent experience within the healthcare industry
**Please note, this role will be remote based initially but will return to the office in the future**
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