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Customer Service Administrator, Dublin 15 (Healthcare)

Location Blanchardstown, Dublin
Sector
Job type Temporary
Salary €24000 - €25000 per annum
Published 4 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 0002941_1594202156

Job description

Customer Service Administrator | Temporary Contract | Blanchardstown

The Client: Headquartered in Ballycoolin, our client is a leading supplier to the healthcare industry and part of a global organisation. They have been experiencing a period of growth and have been successful in securing many new client contracts. Due to this expansion, they are seeking to recruit a Customer Service Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming orders, logistics and general customer satisfaction.

Hours of work: 40 hours per week

Contract: 6 months with a strong possibility of permanency

Key duties:

  • Handle all incoming customer order processing and input data efficiently onto internal systems
  • Handle high volume of incoming customer calls and respond to queries within agreed timeframes and in line with KPI's
  • Follow up on orders internally to ensure timelines for customers are in line with company policy
  • Office administration tasks such as database management, updating sales reports, customer reports and other sales support activities
  • Provide support to the finance team on a regular basis
  • Participate in project based activities from time to time
  • Management reporting and attendance at daily/weekly team meetings

Requirements:

  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • Hourly rate of €12 per hour (€25k salary based on a 40 hour working week)
  • Parking provided
  • Canteen facilities

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