Customer Service Administrator, Dublin 2 (6 months)

Location Dublin South, Dublin
Job type Contract
Salary €23000 - €24000 per annum
Published 8 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 0002574_1576069614

Job description

Customer Service Administrator | Temporary Contract | Dublin 2

The Client: Headquartered in Dublin, our client is a leading supplier of healthcare and community services. They have been experiencing a period of growth and due to this expansion, they are seeking to recruit a Customer Service Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of customer queries, provision of efficient administration support and team based activities.

Hours of work: 37.5 hours per week

Contract: 6 months with a strong possibility of extension

Key duties:

  • Handle all incoming customer queries both front office and via phone and email
  • Input data efficiently onto internal systems
  • Handle high volume of incoming customer calls and respond to queries within agreed timeframes and in line with KPI's
  • Follow up on escalated queries internally to ensure timelines for customers are in line with company policy
  • Office administration tasks such as database management, updating reports, customer reports and other sales support activities
  • Provide support to the finance team on a regular basis
  • Participate in project based activities from time to time
  • Management reporting and attendance at daily/weekly team meetings


  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • €24k salary based on a 37.5 hour working week
  • Canteen facilities
  • Convenient city centre location

Why use Grafton? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed.

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