Customer Service Adviser - Working from Home

Location Northern Ireland
Job type Permanent
Salary £8.51 - £9.05 per hour + Bonuses
Published 3 months ago
Start date Various Dates
Contact Katie Morton
Job ref TPWAHANI_1606127715

Job description

  • Full Time, 40 hours per week.
  • Temp to Perm
  • Working from home, to aid social distancing.
  • To work from home, the following is required;
    • Private room to work from undisturbed
    • Wired (Ethernet) Broadband connection required, WIFI cannot be used
    • A minimum upload speed of 4mbps and Download of 10mbps
  • Breaks x2 15min 1x30m unpaid
  • Must be 18+
  • Fully Flexible between the hours of 8 am to 10 pm Mon-Sun
  • No Holidays permitted for the first 8 weeks of the campaign
  • Criminal Background Checks Required - Cost covered by the employer.
  • Training is 7 weeks from 9 am to 6 pm Mon to Friday (flexibility may be required during this time).
  • Training is conducted remotely via Teams and Call Shadowing.
  • All equipment provided and delivered by courier prior to the start date.


Over 25 - £9.05 per hour - annual salary 40-hour contract - £18824

18 - 25 - £8.51 per hour - annual salary 40-hour contract - £17700.8

Potential additional earnings across the year

Retention bonus - £750 (£250 at 6 months and £500 at a year)

Performance bonus currently attendance focused - 2.5% a month - £40

Additional incentives available for performance - £125 per month and £250 per quarter - top performer.

Annual salary performance available on anniversary of start date or last appraisal - performance related award.


  • 28 days' holiday, increasing to 30 days following your 1-year service anniversary
  • Free access to our Lifestyle Benefits program - featuring discounts, special offers, and exclusive employee deals from many retailer partners

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up to date CV by clicking the button.


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