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Customer Service Adviser - Working from Home

Location Northern Ireland
Sector
Job type Permanent
Salary £8.51 - £9.05 per hour + Bonuses
Published 26 days ago
Start date Various Dates
Contact Katie Morton
Job ref TPWAHANI_1601374804

Job description

  • Full Time, 40 hours per week.
  • Temp to Perm
  • Working from home, to aid social distancing.
  • To work from home, the following is required;
    • Private room to work from undisturbed
    • Wired (Ethernet) Broadband connection required, WIFI cannot be used
    • A minimum upload speed of 4mbps and Download of 10mbps
  • Breaks x2 15min 1x30m unpaid
  • Must be 18+
  • Fully Flexible between the hours of 8 am to 10 pm Mon-Sun
  • No Holidays permitted for the first 8 weeks of the campaign
  • Criminal Background Checks Required - Cost covered by the employer.
  • Training is 7 weeks from 9 am to 6 pm Mon to Friday (flexibility may be required during this time).
  • Training is conducted remotely via Teams and Call Shadowing.
  • All equipment provided and delivered by courier prior to the start date.

Salary:

Over 25 - £9.05 per hour - annual salary 40-hour contract - £18824

Under 25 - £8.51 per hour - annual salary 40-hour contract - £17700.8

Potential additional earnings across the year

Retention bonus - £750 (£250 at 6 months and £500 at a year)

Performance bonus currently attendance focused - 2.5% a month - £40

Additional incentives available for performance - £125 per month and £250 per quarter - top performer.

Annual salary performance available on anniversary of start date or last appraisal - performance related award.

Benefits

  • 28 days' holiday, increasing to 30 days following your 1-year service anniversary
  • Free access to our Lifestyle Benefits program - featuring discounts, special offers, and exclusive employee deals from many retailer partners

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