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Customer Service Advisor

Location Omagh, County Tyrone
Sector
Job type Permanent
Salary Negotiable
Published 4 months ago
Start date ASAP
Contact Noeline McNamee
Job ref CSA1221_1642700895

Job description

Customer Service Assistant required for permanent opportunity in Omagh

Candidates should be able to demonstrate excellent inter-personal skills and a positive attitude to customer service for this customer facing role

Main Duties / Responsibilities:

  • Act as a first point of contact, offering a professional service
  • Build relationships with customers
  • Help and support our customers by providing information on products and maintain knowledge of products
  • Carry out a range of daily tasks including till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing
  • Assisting with customer account opening, closure or amendments
  • Issuing passbooks, investment receipts and withdrawals
  • Deal with enquiries face to face and over the telephone in a professional manner;
  • Undertake various administrative duties;

Hours of Work:

9am - 5pm (Mon - Fri)

9.30-12 Noon (Saturday on a rota basis)

Essential Criteria

  • 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
  • Minimum 2 years' experience in a customer facing role
  • IT literate and proficient in the use of Microsoft Office
  • Excellent communication & numeracy skills
  • A positive attitude to customer service
  • The ability to work well as part of a team
  • An enthusiastic and positive attitude to work
  • Highly organised with the ability to work quickly and accurately

Benefits

  • Annual Salary reviews
  • Annual leave starting at 37 days per annum inclusive of 12 bank holidays
  • Contributory Pension Scheme up to 22%
  • Life Assurance and Group Income Protection Schemes
  • Discretionary Society Bonus scheme paid on a bi-annual basis
  • Health Cashback Plan - inc dental cover
  • Employee Assistance Programme
  • Wellbeing promotion and health initiatives
  • Volunteering opportunities
  • Excellent culture and investment in personal development.

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