Customer Service Advisor

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published about 2 months ago
Contact Glenda Reddington
Job ref customer service _1648804916

Job description

Customer Service Advisor


Monday to Friday 9.00am to 5.00pm, plus a Saturday morning (9.30am to 12.00noon) on a rota basis which attracts a generous allowance

Main Duties / Responsibilities:

  • Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society's values;
  • Build relationships with our Members;
  • Help and support our customers by providing information on our products and maintain knowledge of our products
  • Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
  • Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure and account amendments.


  • Minimum 2 years' experience in a customer facing role with administration duties
  • IT literate and proficient in the use of Microsoft Office
  • Excellent communication & numeracy skills
  • A positive attitude to customer service

Desirable Criteria

  • Mortgage Administration experience within the financial services industry

If interested please email your cv to


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