Job description

Customer Service Advisor

Belfast

Monday to Friday 9.00am to 5.00pm, plus a Saturday morning (9.30am to 12.00noon) on a rota basis which attracts a generous allowance

Main Duties / Responsibilities:

• Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society's values;
• Build relationships with our Members;
• Help and support our customers by providing information on our products and maintain knowledge of our products
• Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
• Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure and account amendments.

Essential:

• Minimum 2 years' experience in a customer facing role with administration duties
• IT literate and proficient in the use of Microsoft Office
• Excellent communication & numeracy skills
• A positive attitude to customer service

Desirable Criteria

• Mortgage Administration experience within the financial services industry

If interested please email your cv to glenda.reddington@staffline.co.uk

BELSL