customer service advisor

Location Limavady, County Londonderry
Job type Temporary
Salary Negotiable
Published about 2 months ago
Start date ASAP
Contact Natalie McCloskey
Job ref dps:154:nmcc_1648824559

Job description

Job Title: Customer Service Advisor

Location: Benone Tourist complex


The Client: Causeway Coast and Glenns

The Role:

  • To provide an effective and efficient bookings operation for touring caravans and leisure facilities at Benone and to ensure a high standard of customer care.

  1. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements.
  2. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council.
  3. Attending to enquiries from the general public and customers, both in person, via email and by telephone in an accurate, friendly and respectful manner.

  1. Operating CampManager, the computerised online reservation system.

  1. Checking customers in on arrival, either to the glamping pods or directing to the appropriated pitch and ensuring all monies have been paid. Issuing washroom keys on deposit and pointing out Benone's facilities is also part of the check-in procedure.

  1. Check out on departure ensuring keys have been returned and deposits refunded. before midday.

  1. Maintain accurate records of key issues and deposits.

Requirements: Minimum of 4 months experience in an office environment with responsibilities for answering telephone, handling cash and dealing with the general public.

Hours of work: Up to 37 p.wk

In Return:

  • Rates of pay : £8.91
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