Customer Service Advisor

Location Kells, County Antrim
Job type Permanent
Salary Up to £20020 per annum
Published about 2 months ago
Contact Deirdre Mulvenna
Job ref BA000CSK_1649173449

Job description

Customer Service Assistant

We are recruiting on behalf of one of our client's based in Kells, Co Antrim who are looking for a Customer Service Assistant. The role will be full time permanent.

The role will involve the following duties:

  • Dealing with customer orders and queries over the telephone, inputting and processing orders
  • Communicating with Production on required dye orders
  • Customer reports and dealing with any complaints
  • Control Loomstate and Purchase order report on a Monthly basis
  • Possible ISO record keeping
  • Liaising with customers - mostly by telephone / email
  • Main reception duties will include Stationery, cash & carry and tending to visitors on site
  • General Admin duties

Applicants must have the following:

  • 4 x GCSE's (or equivalent) passed at Grade C or above inclusive of Math's and English preferably with some experience in a similar role (preferred)
  • or in the absence of such qualifications, have a minimum of 2 years' experience in a similar role gained within the last 5 years (preferred)
  • A good telephone manner along with strong communication skills are essential as client liaison is critical for this role
  • Must be able to deal with incoming calls regarding customer orders and queries
  • Administration experience would be an advantage
  • Must be computer literate
  • Knowledge of Microsoft Office packages is essential
  • Ability to multitask, have excellent attention to detail and meet deadlines
  • Must be able to work independently as well as part of a team
  • Must be motivated and organised

Hours or work

  • Monday to Thursday - 08.30 to 5.30pm
  • Friday 08.30 - 1pm
  • However, candidates may be required to work a reasonable amount of overtime if necessary


  • £20,020 - can be negotiated depending on experience

Job Type- Full time, Permanent

If you are interested in the above position, please apply and a member of the Staffline team will be in touch with those successful applicants.


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