Job description

Customer Service Advisor

Antrim

Full-Time Temporary (potential to go permanent)

We are currently recruiting enthusiastic, friendly, and hardworking individuals to work within our Client's COVID Customer Support Team based in Antrim Town. These positions are initially offered on a temporary basis with the potential to go permanent. We are particularly keen to hear from candidates with previous contact centre or customer service experience.

Job Description and Duties

The key team provides support to the growing number of customers regarding COVID 19 queries via the phone and email.

• To provide comprehensive customer service support
• Responding to all customer queries accurately and effectively
• Taking the appropriate action to ensure customer expectations are fully delivered
• Providing immediate phone and e-mail support and advise to our valued customers
• Liaising with internal team as required

Essential Criteria

• Educated to GCSE level - MUST include Maths and English Language
• Previous experience in a customer service role
• Be computer literate (Word, Excel, Microsoft Outlook)
• Excellent telephone skills
• Be able to work on own initiative as well as part of a team
• Excellent organisational and communication skills
• Ability to work in a fast-paced environment to provide top level customer support

Hours of work

The team work shifts which includes 5 x 8 hour shifts per week (across 7-day rota)

• 40am - 15.20pm
• 40pm -21.20pm

Rate of Pay

• Week 1 - Week 4 - £10.96
• Week 5 onwards - £11.53

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