Customer Service Advisor

Belfast

Mon - Fri (hybrid working available)

• Answering inbound customer service calls via telephone as per service level agreements.
• Call Handling - promoting and maintaining an extremely high level of customer service.
• Maintaining excellent working relationships with internal departments and external contacts.
• To work towards set targets as part of a team using established guidelines, procedures, and process driven methodology.
• Actively contribute to team meetings/one to one's and sharing any knowledge that has been gained through experience and from contact with others.
• To maintain a high level of customer service and satisfaction, while handling a high volume of calls.
• Log all calls in customer information system.
• Maintain a high level of attention to detail and focus on quality when capturing information.
• To work in partnership with your Team Lead and peers to deliver the highest level of customer service to all customers.

Essential:

• The successful applicant will be organised, have exceptional attention to detail, be customer and quality-focused and passionate about delivering service excellence at all times.
• Excellent verbal and written Communication Skills.
• Customer and client focused.
• Positive attitude.
• Ability to demonstrate strong planning and organisational skills together with the ability to use own initiative.
• Excellent analytical and reconciliation skills essential.
• Previous experience in a customer service/utilities environment.
• Strong interpersonal skills with problem solving ability.

To be considered for the role, please submit your most recent CV to glenda.reddington@staffline.co.uk. BELSL