Customer Service Advisor

Location Lisburn, County Antrim
Job type Permanent
Salary Up to £10.18 per hour
Published about 1 month ago
Start date TBD
Contact Barry Quine
Job ref LIS/CSA_1652800269

Job description

Customer Service Advisor


Full-Time Permanent

Our client based in Lisburn require a Customer Service Representative for an immediate start.

Job Description and Duties

  • To provide comprehensive customer service support
  • Receiving and processing sales orders on the ERP system
  • Proactive telesales function within the sales office focussing on individual and team KPI's.
  • Responding to all customer queries accurately and effectively
  • Taking the appropriate action to ensure customer expectations are fully delivered
  • Providing immediate phone and e-mail support and advise to our valued customers
  • Liaising with internal team as required

Essential Criteria

  • GCSEs at Grade C or above, including English & Maths
  • Minimum of 1 years' experience in a similar customer service role
  • Proven experience of working to and achieving sales targets.
  • Good level of computer literacy, including experience in the use of Microsoft packages/ computer databases
  • Ability to retain product knowledge to a high standard
  • Excellent analytical and problem-solving skills
  • Ability to work on own initiative and manage own time effectively
  • Strong planning and organisational skills
  • Highly customer focused
  • Excellent administration skills

Hours of work: Mon to Thu 8.30am - 5pm, Fri 8.30am - 4pm

Rate of Pay

  • Rate of Pay: £10.18 p/hr

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