Customer Service Advisor

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published about 1 month ago
Contact Glenda Reddington
Job ref customer advisor_1653305599

Job description

Customer Service Advisor


Hours of work:

8.30am and 5.00pm Monday to Thursday and 8.30am and 4.30pm on Friday, this role will require one evening a week they will be required to work until 7pm and this can either have a later start time 10.30am OR can be paid as overtime

Job Purpose:

  • To be the primary contact for inbound customer contacts , scheduling appointments, job updates and other business-related enquiries.
  • The job holder will be responsible for recording customer and job request details on company systems and initiating appropriate responses,
  • Delivering excellent customer service, paying particular attention to safety, sales and standards of service requirements
  • Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers.
  • Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints
  • The direct dispatch of emergency and non-emergency jobs to contractors, engineering staff and construction teams using voice and electronic communications.
  • Assist in the administration and planning of asset maintenance work and, utilising diary and resource planning systems.


  • At least one years' relevant experience working within a customer service environment and dealing with telephone enquiries.
  • Relevant administrative experience

Please note only candidate's that meet the essential criteria will be contacted.

To be considered for this position, please forward your CV to


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