Job description

Customer Service Assistant required for permanent opportunity in Omagh

Candidates should be able to demonstrate excellent inter-personal skills and a positive attitude to customer service for this customer facing role

Main Duties / Responsibilities:

• Act as a first point of contact, offering a professional service
• Build relationships with customers
• Help and support our customers by providing information on products and maintain knowledge of products
• Carry out a range of daily tasks including till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing
• Assisting with customer account opening, closure or amendments
• Issuing passbooks, investment receipts and withdrawals
• Deal with enquiries face to face and over the telephone in a professional manner;
• Undertake various administrative duties;

Hours of Work:

9am - 5pm (Mon - Fri)

9.30-12 Noon (Saturday on a rota basis)

Essential Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
• Minimum 2 years' experience in a customer facing role
• IT literate and proficient in the use of Microsoft Office
• Excellent communication & numeracy skills
• A positive attitude to customer service
• The ability to work well as part of a team
• An enthusiastic and positive attitude to work
• Highly organised with the ability to work quickly and accurately

Benefits

• Annual Salary reviews
• Annual leave starting at 37 days per annum inclusive of 12 bank holidays
• Contributory Pension Scheme up to 22%
• Life Assurance and Group Income Protection Schemes
• Discretionary Society Bonus scheme paid on a bi-annual basis
• Health Cashback Plan - inc dental cover
• Employee Assistance Programme
• Wellbeing promotion and health initiatives
• Volunteering opportunities
• Excellent culture and investment in personal development.

Why use Staffline?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. As an established and trusted recruitment agency, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

PORSL