Job description

Customer Support Executive

We are recruiting for a new Customer Support Advisor to join the team for one of our clients based in Belfast on a full time temporary basis with a view to perm for the successful candidate. Working for a fun and friendly family run company the role is to provide a high standard of advice and assistance to all customers who are in contact. The client is Ireland's largest online bathroom supplier. They retail bathrooms through their online webstore and through 8 retails showrooms.

Growing aggressively over the last ten years, the client has become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling them to offer customers the latest of cutting-edge bathroom technology. Being a family run business they pride themselves on supporting local and providing a personal, friendly service to all customers. They are a tight knit team and their current employees regularly comment on the family feel environment.

A bit more about the role:

• Dealing with customer enquiries via email, live chat, calls & social media
• Dealing with customer complaints effectively and efficiently with timely resolutions.
• Supporting the dispatch team with outbound customer calls and work with the deliveries schedule.
• Providing relevant up to date information to the customer at every stage of their order, resolving any issues that arise.
• Liaising with the dispatch team & couriers to resolve customer delivery issues
• Working closely with sales, dispatch and purchasing teams in order to ensure that customers queries are addressed in a timely way
• Encourage customer reviews on social media and TrustPilot

A bit about you:

• Customer focused
• Contact centre or relevant customer facing experience
• Excellent communication and interpersonal skills
• High level of literacy
• Strong attention to detail
• Experience with MS Office (Outlook, Excel, Word)
• General ICT experience
• Strong organisational skills and self motivated
• Able to take ownership of tasks
• Accurate and through approach, ensuring tasks are followed through to completion
• Positive team player
• A high level of integrity
• Confidence to make informed decisions

Company Benefits:

• Attractive salary
• Free parking at all sites
• An extra day off for your birthday
• Generous store discounts and perks card upon 3 months service
• The Mighty Duck Company Recognition scheme company

Hours of Work:

• Monday to Friday - 9am to 5.30pm

Rate of Pay:

• £10.57 per hour

Job Type: Full time - Temporary with potential for perm

If you are interested in the above position, please apply and a member of the Staffline team will be in touch with those successful applicants.

MNASL