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Customer Service Advisor

Location Antrim
Job type Temporary
Salary Up to £22000 per annum
Published about 1 month ago
Contact email Deirdre Mulvenna
Job ref J1337_1676897551

Job description

Customer Support Executive

We are recruiting for a new Customer Support Advisor to join the team for one of our clients based in Belfast on a full time temporary basis with a view to perm for the successful candidate. Working for a fun and friendly family run company the role is to provide a high standard of advice and assistance to all customers who are in contact. The client is Ireland's largest online bathroom supplier. They retail bathrooms through their online webstore and through 8 retails showrooms.

Growing aggressively over the last ten years, the client has become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling them to offer customers the latest of cutting-edge bathroom technology. Being a family run business they pride themselves on supporting local and providing a personal, friendly service to all customers. They are a tight knit team and their current employees regularly comment on the family feel environment.

A bit more about the role:

  • Dealing with customer enquiries via email, live chat, calls & social media
  • Dealing with customer complaints effectively and efficiently with timely resolutions.
  • Supporting the dispatch team with outbound customer calls and work with the deliveries schedule.
  • Providing relevant up to date information to the customer at every stage of their order, resolving any issues that arise.
  • Liaising with the dispatch team & couriers to resolve customer delivery issues
  • Working closely with sales, dispatch and purchasing teams in order to ensure that customers queries are addressed in a timely way
  • Encourage customer reviews on social media and TrustPilot

A bit about you:

  • Customer focused
  • Contact centre or relevant customer facing experience
  • Excellent communication and interpersonal skills
  • High level of literacy
  • Strong attention to detail
  • Experience with MS Office (Outlook, Excel, Word)
  • General ICT experience
  • Strong organisational skills and self motivated
  • Able to take ownership of tasks
  • Accurate and through approach, ensuring tasks are followed through to completion
  • Positive team player
  • A high level of integrity
  • Confidence to make informed decisions

Company Benefits:

  • Attractive salary
  • Free parking at all sites
  • An extra day off for your birthday
  • Generous store discounts and perks card upon 3 months service
  • The Mighty Duck Company Recognition scheme company

Hours of Work:

  • Monday to Friday - 9am to 5.30pm

Rate of Pay:

  • £10.57 per hour

Job Type: Full time - Temporary with potential for perm

If you are interested in the above position, please apply and a member of the Staffline team will be in touch with those successful applicants.


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