Job description

Customer Service Advisor - Hybrid Working| £10.92 P/H

Job description

Staffline are currently recruiting for a temporary, full time Customer Service Advisor to work within a thriving Belfast city centre office, with the potential of being made permanent.

The successful applicant will be responsible for providing excellent customer service in a polite manner while dealing with a range of different customer queries. Along with inbound call handling, the candidate will be recording all customer contacts on internal systems in a concise and accurate manner.

The basic pay will be £10.92 per hour, paid weekly, with opportunities to earn additional income, such as overtime, bonuses and on-call rotas.

Key duties and responsibilities

• Inbound call handling for a wide range of possible issues
• Attempting to resolve customer queries on the first point of contact
• Dealing with complex queries to the best of your ability, escalating when necessary
• Recording all customer contacts on internal systems
• Ensuring you maintain an excellent standard of call quality and adherence to targets and KPIs

Essential Criteria

• Strong communication, problem solving and computer literacy skills
• Customer focused with an excellent telephone manner
• The ability to work independently and as part of a team
• Previous customer service experience - Does not have to be contact centre based

Hourly rate - £10.92

Full time hours - 37.5 hours per week - Opening hours are 7am - 9pm, with 1 weekend in 3 (evenings and weekends are worked from home)

Benefits include

• Full paid induction and training provided
• Excellent career development opportunities
• Hybrid working model
• 30 days holiday (rising to 35 with each year of service)
• Opportunities to earn extra income such as: being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.

If you are interested in filling this position, please do not hesitate to apply or get in contact with megan.cooper@staffline.co.uk

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