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Customer Service Advisor

Location Cork, Republic of Ireland
Sector
Job type Contract
Salary €30000 - €35000 per annum
Published about 1 month ago
Contact Eileen Walsh
Job ref CRKSL_1607077154

Job description

Customer Service Advisor - 3/4 months temporary

About the role:

Our ideal candidate will be key player in a small customer focused team, you'll assist with our customer enquiries, owning each query or issue right through to resolution. Along the way, you'll identify and secure service enhancement and business growth opportunities like up or cross-selling too. Above all, you will see every challenge as an opportunity and be our customers' advocate, liking nothing better than to solve problems and delight customers every day.

CORE RESPONSIBILITIES

- Communicating with our customers via post, email, phone, chat, and social media

- Championing customer requirements through effective relationship management

- Delivering best-in-class service with fast response times and clear helpful communications

- Develop an in-depth knowledge about our products and services

- Working with our management, operations, and product teams to troubleshoot problems, improve internal processes, and drive the customer experience

- Reporting all product and service-related trends to management for quick resolution

- Brainstorming new and exciting ways to delight our customers and making your ideas a reality

COMPETENCIES / DESIRED EXPERIENCE

- Minimum two years customer service experience, ideally in a similar role

- Excellent written and verbal communication skills and the ability to build rapport with the customer

- Good proficiency and navigation skills around a pc, excellent keyboard skills and ability to work with an inhouse computer system

- Ability to perform well in a collaborative work environment

- Able to multi-task working at a fast pace, maintaining great service and professionalism

- Self-motivated, confident, and professional with a positive attitude

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