Customer Service Advisor

Location Bangor, County Down
Job type Temporary
Salary Negotiable
Published about 1 month ago
Start date 29/12/2020
Contact Chris Black
Job ref CBCSABR_1607701171

Job description

The Client: Teleperformance (working in partnership with Staffline) is the Worldwide leader in multichannel customer experience management.

The Role: As a member of The Team at Teleperformance, you will handle incoming calls from clients and customers and will become a specialist in effectively resolving incidents and queries.

Hours of work: 40 hours per week. Between the hours of 7am and 11pm Monday to Sunday and must be fully flexible

The successful candidate will be responsible for:

  • Provide timely, accurate and expert advice
  • Deliver a service where patience, empathy and building rapport are central
  • Comply with company policies and practices
  • Manage databases, tools, applications and operating systems
  • Strive to achieve first call resolution


Essential Criteria:

  • Previous Customer Service experience
  • Strong verbal and written skills with the ability to show attention to detail
  • Problem solving and strong communications skills
  • Professional and friendly telephone manner
  • Take ownership of situations with positivity and a can-do attitude
  • Able to work within a fast paced, engaging environment

In Return:

  • Comprehensive initial training
  • Employee reward and recognition schemes
  • On-going coaching and development and genuine opportunities to develop your career with the company's management programmes
  • Discounts on top retail brands
  • 28 days' holiday inclusive of bank holidays, rising to 30 from year 2
  • Pension Scheme
  • Sports & Social Scheme
  • Refer a friend scheme - Up to £900 for each individual referred
  • Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets

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