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Customer Service Advisor

Location Dublin South, Dublin
Sector
Job type Permanent
Salary £28000 - £30000 per annum
Published about 2 months ago
Contact Megan Nolan
Job ref MN1318_1637673817

Job description

Customer Service Advisor

Salary: €30,000

Permanent Role

Full Time

Here at Staffline Recruitment we are looking to fill a position for a busy client based in Dublin 12. Specialising in home improvement and DIY, our client aims to be one of the leading businesses in the Irish marketplace and currently services over 400 stores across the country. They are looking to add to their customer service team to further their reputation for delivering service of excellence.

Requirements

  • Excellent communication skills
  • Good Problem-solving abilities.
  • Strong customer & product awareness
  • Motivation for Sales
  • Pleasant & Professional manner
  • Self-motivated and willing to contribute to a team effort.
  • Ability to multi-task adjust priorities and manage time wisely in a fast- paced environment.
  • Strong Knowledge in Microsoft Office (Word, Excel, Outlook)
  • Experience using of Microsoft Nav (Business Central) would be an advantage.

Roles and Responsibilities

  • Respond to opportunities to generate additional sales and build customer relationships.
  • Deliver monthly group and individual sales targets.
  • Continuous review of Back orders in the assigned territory, to retrieve lost sales & gain additional sales in the process.
  • Handle phone calls in a professional and courteous manner.
  • Ensure accurate processing and verification of sales orders received electronically or by phone.
  • Provide information to customers on pricing, deliveries and POD's.
  • Manage the credit note process in the assigned territory.
  • Process credit claims as assigned.
  • Performing day-to-day Administrative tasks such as maintaining files and processing paperwork.
  • Proven knowledge & willingness to learn about new technology, software & on-line trends (Google doc's, Digital Marketing etc)

What's next?

If this sounds like the next step in your career journey, please do not hesitate to send your CV for immediate review to Megan Nolan at Staffline Recruitment via the enclosed link or contact Megan Nolan at our Walkinstown branch, on 01 4505288

WTOWSL

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