Customer Service Advisor (Banking) Fraud Team
The Lloyds group is leading global bank in existence over 320 years and in this time they have been making a difference to the lives of customers, businesses and communities. With Lloyds you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers' changing needs.
The scale and reach of the Lloyd Group means that you will have many opportunities to learn, grow and develop. Their values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Reporting to a Team Manager, as a Customer Adviser in Fraud who supports new and existing customers with their complex fraud enquiries you will provide excellent customer service, ensuring all customers are dealt with quickly and professionally. You will provide fair outcomes and fulfilling customers' needs at first touch in line with the Group Values and Behaviours and Codes of Responsibility Customer. You will take ownership of customer's Fraud enquiries, using appropriate skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of Fraud customers.
What you will need
To be considered you must demonstrate a passion for customer service, you should be able to provide examples of using initiative. Due to the world class training programme available you will not need previous experience. Please be aware all successful candidates will undergo a detailed background check, this will include; referencing (previous three years) Credit Check, Eligibility to work in the UK and criminality check.
What you will get in return
You will join a leading bank with an unrivalled company culture there are clear opportunities for career development. You will enjoy an excellent remuneration package with additional bonuses and incentives. You will enjoy social events throughout the year. This is coupled with an intensive 5 week training programme which will equip you with the necessary skills to excel in your role. Please be aware this initial 5 week training period will be based in the Dundonald facility before moving to the impressive corporate setting of the Gas Works, Belfast.
You will have a set working hours which will be provided to you 8 weeks in advance. Please be aware these hours can be between 7am -11pm (35 hours per week)
What to do next
If you are excited by this role and believe you have what it takes then please do not hesitate to get in touch today. To apply you should send your cv via the link provided. If you have any questions please do not hesitate to contact the dedicated Lloyds team at Grafton on 028 96 913700 Please note this position is shortlisting immediately.