Job description

French Speaking Customer Service Advisor | Belfast

Staffline Ireland is currently seeking a French Speaking Customer Service Advisor a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Main Responsibilities:

• Managing our inbound customer service via telephone.
• Providing a high standard of customer service to our customers.
• Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.
• Using and implementing feedback given from coaching and monitoring sessions.
• Maintaining high standard data security and GDPR regulations.
• Following your assigned daily schedules and tasks.
• Booking, rescheduling and cancelling tests

Essential Criteria:

• 6 months Customer Service experience in a fast paced / busy environment
• Mature, confident and professional telephone manner
• Fluent in French (reading and speaking)

Hours of Work:

• 37.5 hours per week
• Monday - Friday 07.30 to 19.00 fully flexible

Salary:

• £23,500-24,500
• Paid fortnightly

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*