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Customer Service Advisor, French Speaking, Belfast

Location Belfast, County Antrim
Sector
Job type Permanent
Salary £21000 - £24500 per annum
Published about 2 months ago
Start date ASAP
Contact Anna Hall
Job ref CSFR1_1660054817

Job description

French Speaking Customer Service Advisor | Belfast

Staffline Ireland is currently seeking a French Speaking Customer Service Advisor a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Main Responsibilities:

  • Managing our inbound customer service via telephone.
  • Providing a high standard of customer service to our customers.
  • Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.
  • Using and implementing feedback given from coaching and monitoring sessions.
  • Maintaining high standard data security and GDPR regulations.
  • Following your assigned daily schedules and tasks.
  • Booking, rescheduling and cancelling tests

Essential Criteria:

  • 6 months Customer Service experience in a fast paced / busy environment
  • Mature, confident and professional telephone manner
  • Fluent in French (reading and speaking)

Hours of Work:

  • 37.5 hours per week
  • Monday - Friday 07.30 to 19.00 fully flexible

Salary:

  • £23,500-24,500
  • Paid fortnightly

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*

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