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Customer Service Advisor | Medical | Dublin 15

Location Dublin
Job type Permanent
Salary €27000 - €27500 per annum
Published 3 months ago
Start date ASAP
Contact email Sarah Healy
Job ref J665_1679565949

Job description

Customer Service Administrator | Temp to Perm Contract | Blanchardstown

The Client: Headquartered in Dublin 15, our client is a leading supplier to the healthcare industry and part of a global organisation. They have been experiencing a period of growth and have been successful in securing many new client contracts. Due to this expansion, they are seeking to recruit a Customer Service Administrator on a contract basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming orders, logistics and general customer satisfaction.

Hours of work: 40 hours per week

Contract: Temporary initially with a view to Permanency

Key duties:

  • Handle all incoming customer order processing and input data efficiently onto internal systems
  • Handle high volume of inbound and outbound customer calls and respond to queries within agreed timeframes and in line with KPI's
  • Follow up on orders internally to ensure timelines for customers are in line with company policy
  • Office administration tasks such as database management, updating sales reports, customer reports and other compliance support activities
  • Provide support to the finance team on a regular basis
  • Management reporting and attendance at daily/weekly team meetings


  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • €27k salary based on a 40 hour working week
  • Parking provided
  • Canteen facilities
  • Opportunity to gain excellent experience within the healthcare industry


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