Customer Service Advisor, Newtownards

Location Newtownards, County Down
Job type Temporary
Salary £20000 - £23000 per annum
Published about 1 month ago
Contact Anna Hall
Job ref AH1022_1639060032

Job description

Staffline Recruitment are currently seeking a Customer Service Advisor for Maternity Leave Cover on behalf of our client, a high growth company in the Healthcare and Scientific division, based in Newtownards.

Salary: £20,000-23,000 per annum

Hours of Work: Monday - Friday, 9am - 5pm

Working as part of the Customer Service team, candidates will be required to provide customer service sales & service support to the organisation by dealing with queries from customers and sales & service staff, process sales orders in a timely manner and follow escalation procedures to resolve customer queries in relation to products and services.

Main Responsibilities:

  • Logging calls and raising service contracts
  • Processing invoices and completing tenders
  • Providing support to service engineers while on the road
  • Processing incoming orders in a timely and efficient manner
  • Raising invoices and purchase orders
  • Completing quotations and special pricing.
  • Dealing with customer queries and ensuring satisfactory conclusion is reached
  • Providing support to sales representatives while on the road

Essential Criteria:

  • At least 1-2 years previous experience in a busy Customer Service role
  • High standards of accuracy and attention to detail with excellent problem solving skills
  • Strong organisational skills
  • Excellent IT competence including knowledge of Microsoft Office
  • Exposure to SAP would be an advantage

Only candidates who meet the essential criteria will be considered. BELSL

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