Job description

Inbound Customer Service Advisor - No Sales| Belfast

Staffline Ireland is currently seeking Customer Service Advisor on a permanent full-time basis for our banking client based in Belfast City Centre.

Daily Tasks

• Managing our inbound customer service via telephone
• Providing a high standard of customer service to our customers.
• Dealing with first time customer query resolution when possible, dealing with correct escalation procedures
• Using and implementing feedback given from coaching and monitoring sessions.
• Maintaining high standard data security and GDPR regulations.
• Following your assigned daily schedules and tasks.

Hours of Work:

• 40 Hours Per Week
• Monday - Friday 09:00 - 19:00 Fully Flexible
• Saturday 0900-14:00 Rotation 1 In ¾

Salary:

• £10 per hour
• Paid fortnightly

Essential Criteria:

• 6 months Customer Service experience in a fast paced / busy environment
• Mature, confident and professional telephone manner

Desirable Criteria:

• Call centre experience (6 months +)

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*