Job description

Customer Service Advisors | Belfast

Staffline Ireland is currently seeking Customer Service Advisors on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Immediate starts available.

Daily Tasks:

• Providing inbound customer support via telephone.
• Booking, rescheduling and cancelling tests
• Handling customer complaints while maintaining and high level of customer service
• Ensuring a high level of customer service to our inbound callers.
• Resolving customer queries on a first call resolution basis.
• Following your assigned daily schedules and tasks.
• Ensuring data security and upholding GDPR regulations.

Hours of Work:

• 37.5 hour per week
• Monday - Friday 0800-2000 (Rotational 8-hour shift pattern)
• Saturdays 0800-1300 (1 In 3 / 4 Rotation)

Salary:

• £19,500 per annum
• Paid fortnightly

Essential Criteria:

• 6 months Customer Service experience in a fast paced / busy environment
• Mature, confident, and professional telephone manner

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*