Customer Service Co Ordinator

Location Tandragee, County Armagh
Job type Contract
Salary £17000 - £18000 per annum
Published 11 months ago
Start date asap
Contact Kerry Hassett
Job ref POR0005208_1569245120

Job description

Job Purpose: You will join an existing team delivering exceptional standard of customer service. As customer service Coordinator your duties will include:

  • Taking customer orders
  • Processing customer orders on computer system
  • Build strong working relationships with existing customers
  • Answering phones and dealing with customers queries.
  • Providing excellent customer service to ensure repeat business.
  • Liaising with dispatch team and clients to ensure deliveries are on time and in full.

1. Purpose of the role:

To provide excellent customer service for Tayto Group Ltd and it's customers, both internal and external.

Responsible for Major Multipule and/or Impulse channel of accounts and be the first contact

Be the first contact for external customers providing help and information at a professional level at all times.

Processing orders daily, monitoring stock & deliveries, planning and promotions whilst providing internal information and support for the Groups internal customers.

· Job holder needs to do:

· Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision.

· Key on manual orders using Navision system from faxed/emailed and phone call orders

· Obtain delivery bookings with the customer and ensure this is passed onto distribution service

· Liaise with distribution sites to ensure optimum levels of service and cost

· Monitor distribution stocks versus orders received

· Produce Service Level reports weekly for internal business for your accounts

· Advise customers of any potential or actual stock issues and re-delivery where applicable

· Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes

· Check and manage any promotional lines to ensure orders and phasing are monitored and verified

· Communicate issues regarding Service Level failures to customer and business relating to stock availability and deliveries with remedial action

· Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations

· As part of ongoing process be able to highlight and report root cause of issues which affect the Service level

· Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner

· In times of stock shortages review and report back to the business on any potential issues

3. Job Holder needs to have experience of:

· How the supply chain works, from supplier through to customer

· How to communicate delicate issue on service level failures to a customer


4. Job Holder needs to have experience of:

· Outward-facing customer contact within an FMCG environment

· Worked in a supply chain environment (orders, stock control)

· Knowledge of Navision would be an advantage

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