Customer Service Executive - Artisan Food - €32k

Location Dublin South, Dublin
Job type Permanent
Salary £28000 - £32000 per annum
Published about 2 months ago
Start date ASAP
Contact Laura Craughwell
Job ref 7172_1634293569

Job description

Customer Service Executive - Artisan Food Products - €32,000 - Dublin 24

Calling all Foodies!!!

At Staffline Recruitment we have a super role available with our client, a market leading supplier to the high end catering and fine food retails markets throughout Ireland. If you have a passion for food and believe in providing the best possible service to your customers, then this is the job for you!

Specifically we are on the lookout for an efficient, process-driven customer service specialist.with strong telephone/contact centre skills, as well as an uncompromising dedication to superior customer service. Strong administrative skills and outstanding communication skills will be essential to success in this fast paced role.

This is a permanent role that will be based in the organisation's Citywest offices. A salary of €28,000 - €32,000 will be payable. This is a fulltime position and the successful candidate will be required to work Monday to Friday on a rotational shift basis between the hours of 8.00am and 8.00pm.

Key day to day responsibilities will include the following:

  • Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company
  • Successfully manage the expectations and gain the confidence of our customers
  • Out-going and incoming calls for order taking and proactive selling
  • Informing customers of promotional offers
  • Work in conjunction with accounts team to help reduce company debtors
  • Up selling/Cross selling to ensure maximisation of each sale
  • Advise customers of shortages and delivery days
  • Offer product substitutes where possible (training in this area will be provided)
  • Handle customer complaints
  • Resolve delivery issues
  • Ensure Reps are informed of all customer issues
  • Organise samples, brochures and other company documentation on their behalf
  • Ensure updated maintenance of customer service database with new and relevant customer information
  • Posting of various marketing and commercial notification details to customers
  • Compile ad hoc reports and order sheets as requested for reps
  • Be flexible to meet company and customer needs

Interested applicants will meet the following requirements:

  • A minimum of 1-2 years' experience in a similar role within a busy customer service supply of goods environment
  • Previous experience in the foodservice industry, an interest in food or a culinary background will be highly desirable
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive is supporting the team
  • Good IT skills and proficient in Microsoft office and excel
  • Be a logical and organized thinker
  • Have a high attention to detail

This is an urgent requirement with our client and immediate interviews will be held for suitable candidates. Please do not delay in sending a copy of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.


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