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Customer Service Key Account Administrator

Location Cookstown, County Tyrone
Sector
Job type Permanent
Salary Up to £22000 per annum
Published about 2 months ago
Start date asap
Contact Kerry Hassett
Job ref PORRES_1638286565

Job description

We are looking for an experienced, driven and ambitious Customer Service Key Account Adminstrator to join our team.

You will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

Reporting to the Operations Director, the main tasks and responsibilities are:

  • Manage customer onboarding and experience from when they place their first order, through to successful completion and aftersales care.

  • Operate as the primary point of contact for any and all matters specific to the customer

  • Develop, build and maintain strong trusted and long-lasting relationships with customers

  • Work hand in hand with technical support team to promptly troubleshoot, continually keeping customers up to date with issues as they get resolved.

  • Deal with installation partners to promptly and efficiently resolve customer issues that require a site visit

  • Real time troubleshooting of customer queries regarding our two apps

Experience

  • Proven customer service / account management or other relevant experience

  • Experience using a CRM with excellent presentation and communication skills

  • Highly organised and capable in fast paced environment

  • Experience in delivering client-focused solutions

  • Excellent I.T. skills

PORSL

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