Customer service officer

Location Belfast, County Antrim
Job type Temporary
Salary Negotiable
Published about 2 months ago
Contact Glenda Reddington
Job ref Customer Service _1660038669

Job description

Customer Service Officer


Mon - Fri 9 am - 5 pm

The purpose of this role is to provide a professional, friendly and engaged service to all customers. You will be a visible and active presence in branches, delivering a personal customer experience.

Role Responsibilities:

  • Greeting and engaging with customers enquiring as to their needs
  • Guiding customers to the appropriate self-service options
  • Handling basic queries and complaints - directing to senior staff as required
  • Engaging with customers using iPads, updating customer information and sales needs
  • Identifying sales opportunities, handing over to suitable staff as required
  • Cash handling - processing and managing cash and cheque lodgements as required.
  • Responsible for balancing cash at end of day and managing levels throughout the day

Essential Skills and Experience:

  • Customer Service experience, high standard of service and demonstrated awareness of the importance of same
  • Resilient and hard-working - busy work environment
  • Good communication and interpersonal skills - ability to work as part of a team in a busy branch
  • An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve

To be considered please forward your cv to


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