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Customer Service Operator

Job type Permanent
Salary £10.50 - £11.5 per hour
Published about 1 year ago
Start date asap
Contact email Kerry Hassett
Job ref PORSOC_1663756049

Job description

42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)

Salary: £10.50 per hour

Main Duties

  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with IS) 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What we are looking for

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience

  • Alarm receiving centre
  • Call centre
  • Customer service


  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

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