Customer Service Representative

Location Lurgan, County Armagh
Job type Permanent
Salary Up to £10.00 per hour
Published about 2 months ago
Start date ASAP
Contact Kerry Hassett
Job ref PORAGR_1619177305

Job description

  • Ensure efficient and effective customs clearance by providing Customs Clearance Consortium (CCC) with accurate data regarding customer and load.
  • Liaise between the CCC and the Operations Team to ensure that jobs/consignments/pallets are only transferred to planning teams to be scheduled for collection and delivery when they have been cleared
  • Respond to customer queries in a professional and courteous manner
  • Keep customers updated on their deliveries and collections
  • Ensure customer reports and KPIs are completed daily
  • Escalate issues to management as required
  • Following all relevant SOPs
  • Adhering to the Company HACCP Plan and food safety policies at all times
  • Working in a safe manner and adhering to all Company Health and Safety policies and procedures

Any other duties as required

  • Accountable to the Transport Manager for all areas as mentioned in this job profile.

Works closely and effectively together with the Transport team and other departments / functions and individuals across the Company to ensure that the way of working is in line with the Clients strategy and guidelines.

  • Language: fluent in English (spoken and written).
  • 2 years' minimum experience in a similar environment (Transport or Warehouse environment desirable).
  • Ability to build strong stakeholder relationships with all departments/ functions.
  • Excellent organizational skills
  • The shift is 10pm - 7am PORSL

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