Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tdgfmzmxpbmugl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Customer Service Representive

Location Lurgan, County Armagh
Sector
Job type Permanent
Salary £19000 - £21000 per annum
Published about 1 month ago
Start date ASAP
Contact Kerry Hassett
Job ref PORAGRP_1620291527

Job description

The role involves:

  • Ensure that all customer queries and messages (including emails) are handled effectively and in a courteous manner
  • Ensure that all incoming calls are professionally directed, recorded and passed on to the appropriate person
  • Building job onto TMS
  • Updating TMS with relevant information
  • Booking in of loads at collection and delivery points
  • Coordinate with the transport team regarding all deliveries
  • Coordinate with the service department regarding breakdowns/repairs
  • Respond to and action incoming CDRs accordingly
  • Create CDRs relating to any collection/delivery issues and follow to completion, including written agreement of any additional costs
  • Complete all EDIs ensuring the splits are in place and TMS updated
  • Ensure customer reports and KPIs are completed daily
  • Liaise with the claims department to reduce and record any potential claims
  • Temperature checks and downloads as and when requested
  • Work with planners to ensure daily store checks are completed and actioned
  • Ensure Outloads Handover is kept up to date on weekend late shift
  • Escalate any issues to the Customer Services Manager or UK Planning Shift Manager immediately to allow them to be dealt with in a timely manner
  • Ensure you work as a team member such that you have effective and close working relationships with other teams, departments and sites across the Group
  • Demonstrate a team focused approach to work by working closely with your colleagues and providing support where required
  • Comply with the Company Health & Safety policy ensuring own safety and that of others

What are we looking for in the person?

  • Experience of working in a fast-paced environment ideally in the Transport industry
  • Educated to A level standard (or equivalent) with a min of GCSE Maths and English
  • Demonstrate a team focused approach

PORSL

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!