Responsiblities

Managing all aspects of order entry, order processing and order shipment
* Communicating with customers regarding issues such as order status, order changes and confirmations, as
well as any complaints or questions in a professional and courteous manner.
* Maintaining customer records to include weekly reporting on order status
* Preparation of reports for internal / external sales meetings and customer visits
* Preparing and issuing quotes for their portfolio of House Accounts
* Identify and target new opportunities within their House Accounts
* Log and respond to Customer score cards / Performance Metrics
* Creating and maintaining customer records in SAP systems, including order preferences, product specific
feedback, address information, billing information, and contact preferences
* Working with Buyers and Planners to achieve on-time customer deliveries
* Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
* Performing any other job-related duties and responsibilities as may be assigned

Essential Criteria

* A minimum of 5 GCSE's or equivalent including Maths & English
* Strong organizational skills and attention to detail
* Ability to demonstrate excellent relationship building skills
* Excellent communication skills, both written and verbally
* Excellent IT skills including use of MS Office & Excel

Desirable Criteria
* 1 years' demonstrable Customer Services experience
* Experience working within a global Company
* Previous experience with SAP