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Customer Service Specialist

Location Limavady, County Londonderry
Sector
Job type Permanent
Salary Negotiable
Published about 1 month ago
Start date ASAP
Contact Ross McConville
Job ref 7139_1632239512

Job description

Customer Service Specialist

Staffline Ireland are recruiting on behalf of a market leading manufacturing company for a Customer Service Specialist. The Customer Service Specialist will further enhance company growth by supporting sales teams across key national and international regions.

Responsibilities:

  • Communicate with Clinicians and healthcare professionals to set up appointments and trainings.
  • Partner with the sales teams in UK, Ireland, Canada and America to offer quality customer service to our contracts and new customers.
  • Answer inbound phone calls where you will be required to answer customer queries about products, schedule customer visits, follow up on quotes and facilitate new sales.
  • Answer all inbound emails from customers requesting more information on products as well as schedule customer visits.
  • Monitor web site live chat.
  • Work closely with the Production Team and Order Processing team to ensure all relevant information is communicated to and from customers.
  • Handle a wide range of administrative tasks to support the day to day activities of the business.
  • Any other duties role may involve.

Person Specification:

  • 2 years experience in either sales, customer service, professional hospitality or admin.
  • Have experience in dealing with a high volume of phone calls and emails each day.
  • A driven and flexible approach to work to meet the needs of the business and the role.
  • Commercially minded with a strong business focus with drive and enthusiasm to develop the role.
  • Well organised, highly resilient person who can work under pressure to maintain deadlines.
  • A team worker who can respect and work successfully with internal and external customers.

The Rewards

The successful Customer Service Specialist will enjoy a competitive salary depending on experience.

Location

The Customer Service Specialist role will be based in Limavady.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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