Customer Service Support | Cork Port | Permanent

Location Cork City, Cork
Job type Permanent
Salary €30000 - €35000 per annum
Published about 2 months ago
Start date ASAP
Contact Lisa McCormack
Job ref DN 001642P_1656592743

Job description


Our client a Freight Company based in Cork are searching for an experienced Customer Support Representative to join their team on a permanent basis. This is a great opportunity for someone who has previous experience with providing customer service to join a growing team.


Reporting to the Operations Manager you will be working as part of a team responsible for corresponding with customers via email and telephone in relation to updates to customer accounts and coordinating bookings whilst providing excellent customer service and maintaining records within the quality standards.


  • Providing accurate information to customers whilst maintaining the quality and customer service standards of the business
  • Coordinating with internal departments arranging requirements for customers
  • Updating and maintaining records on internal computer systems
  • Processing shipments and coordinating custom clearances
  • Liaising with various European teams and internal teams across the business
  • Ensuring accurate reporting and database information


  • A minimum of 1 year in a Customer Support ideally within Logistics/Freight
  • Excellent communication, excellent attention to detail and strong IT skills
  • The ability to work well under pressure and to deliver high levels of service excellence


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Thank you for reading the above, should you wish to apply for the role, please send your CV via the link to Lisa McCormack in the Swords Branch.


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