Job description

Customer Service, Telephony Banking

In this role you'll be applying your customer service expertise to handle a range of inbound telephone calls dealing with, and referring, customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. ​

You will:

• Be the first point of support for personal banking customers in one of the telephony banking teams
• Let customers know their options so they can make informed choices.
• Problem solve and build excellent relationships over the telephone, providing a friendly, timely and professional service
• Improve processes and procedures to maximise customer satisfaction and efficiency
• Maintain a detailed knowledge of financial products and services
• Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• Resolve complex customer queries

For this role:

You will ideally have previous Customer Service experience plus strong IT/Technology skills are essential, as well as a dedication to finding the right solutions for customers and problem solving. A genuine desire to help customers is essential to succeed in this role.

Hours and working pattern:

Full time 35 hour week.

Your hours of work will be between the hours of 7am and 8pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours

These roles will commence on a temporary basis with initial duration expected to be between 6 to 12 months dependant on operational requirements.

To express your interest in these roles please forward your CV via the link