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Customer services advisor

Location Belfast, County Antrim
Sector
Job type Temporary
Salary Negotiable
Published 2 months ago
Start date asap
Contact Glenda Reddington
Job ref customer services_1614165132

Job description

Customer Services Administrator

Location: Belfast

Main Job Tasks and Responsibilities

· answer calls and responds to emails

· handle customer inquiries both telephonically and by email

· Ability to work in a team environment

· manage and resolve customer complaints

· provide customers with product and service information

· enter new customer booking information into system

· update existing customer information

· identify and escalate priority issues

· route calls to the appropriate resource

· follow up customer calls where necessary

· document all call information according to standard operating procedures

· Communicate with customers and suppliers in a professional manner

· Handle customer bookings efficiently and professionally

· Be flexible and adaptable to business needs

Education and Experience

· Transport Knowledge, an advantage

· proficient in relevant computer applications

· knowledge of customer service principles and practices

· knowledge of call centre telephony and technology

· some experience in a call centre or customer service environment

· good data entry and typing skills

· knowledge of administration and clerical processes

Key Competencies

· verbal and written communication skills

· listening skills

· problem analysis and problem-solving

· customer service orientation

· organizational skills

· attention to detail

· judgment

· adaptability

· teamwork

· stress tolerance

· resilience

· Commercial transport Knowledge advantage

To be considered for this position, please forward your CV to glenda.reddington@staffline.co.uk

BELSL

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