Customer Services Assistant

Location Antrim, County Antrim
Job type Permanent
Salary Up to £17938 per annum
Published 8 months ago
Start date asap
Contact Louise McCollum
Job ref BM1301LM_1579540538

Job description

Customer Services Assistant required for Permanent post in Antrim 37.5hpw - Mon-Thur 8.30am-5pm & Frid 8.30am- 3.45pm

Our Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders and
incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all our
customers. They will also provide administrative support within the Customer Services Team.

Key Accountabilities:
 Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate
 Have an excellent telephone manner, be enthusiastic with a 'can do' attitude
 Administration of customer queries via email or online
 Handle and resolve customer complaints in line with the company values
 Take ownership of customer requests, aim to provide 1st call resolution
 Customer Services administration as required
 Develop strong relationships with other departments, gaining comprehensive knowledge of our business
 Provide cover for Reception as required
 Undertake any additional duties as directed by the Customer Services Manager

The Individual:
Our Customer Services Assistants are dedicated to providing the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills, and manage a busy workload with clear priorities and objectives.

Knowledge/Skills & Experience
 Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above
 Previous experience in customer service role, eg call handling, but may also consider retail and leisure
 Excellent IT, communication and people skills
 Ability to process large volumes of information quickly and accurately
 Ability to work on own initiative and prioritise workload
 A 'can do' attitude and eager to learn

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!