Customer Services Assistant

Location Antrim, County Antrim
Job type Temporary
Salary Up to £18386.45 per annum
Published 2 months ago
Start date ASAP
Contact Louise McCollum
Job ref BM1211LM_1605217879

Job description

Customer Services Assistant - Ongoing Temporary - Antrim - 37.5hpw - £18386.45 pa

Key Accountabilities:

* Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate

* Have an excellent telephone manner, be enthusiastic with a 'can do' attitude

* Administration of customer queries via email or online

* Handle and resolve customer complaints in line with the company values

* Take ownership of customer requests, aim to provide 1st call resolution

* Customer Services administration as required

* Develop strong relationships with other departments, gaining comprehensive knowledge of our business

* Provide cover for Reception as required

* Undertake any additional duties as directed by the Customer Services Manager The Individual:

Our Customer Services Assistants are dedicated to providing the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills, and manage a busy workload with clear priorities and objectives.

Required criteria

Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C

Previous experience in customer service role, eg call handling, but may also consider retail and leisure

Excellent IT, communication and people skills

Ability to process large volumes of information quickly and accurately

Ability to work on own initiative and prioritise workload

A 'can do' attitude and eager to learn

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