Customer Support Administrator | Dublin 12 | 6 Month Contract

Location Dublin, Republic of Ireland
Job type Contract
Salary €12.50 - €14.50 per hour + parking
Published about 1 month ago
Start date ASAP
Contact Sarah Healy
Job ref DW 0005126_1657273075

Job description

Customer Support Administrator | 6 Month Contract | Dublin 12

The Client: Headquartered in Dublin 12, our client is a leading supplier to the engineering field and a distributor of worldwide brands. They have been experiencing a period of growth and due to this expansion, they are seeking to recruit a Customer Support Administrator on contract basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Support Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming orders, managing logistics and general customer satisfaction.

Hours of work: 39 hours per week

Contract: 6 months with a strong possibility of permanency

Key duties:

  • Handle all incoming customer order processing and input data efficiently onto internal systems
  • Handle high volume of incoming customer calls and respond to queries within agreed timeframes and in line with KPI's
  • Follow up on orders internally to ensure timelines for customers are in line with company policy
  • Office administration tasks such as database management, updating sales reports, customer reports and other sales support activities
  • Provide support to the finance team on a regular basis
  • Participate in project-based activities from time to time
  • Management reporting and attendance at daily/weekly team meetings


  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • Hourly rate of €12-14 per hour (depending on skills/experience)
  • Parking provided
  • Canteen facilities
  • Opportunities to apply for permanent positions interally


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