Job description

Patient Support Administrator | Contract | Dublin 11

The Client: Headquartered in Ballycoolin, our client is a leading supplier to the healthcare industry and an integral part of a global organisation. They have been experiencing a period of growth and have been successful in securing many new client contracts. Due to this expansion, they are seeking to recruit a Patient Support Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Patient Support Administrator, you will be required to support key functions within the business. You will be responsible for managing internal and external relationships, providing superior customer satisfaction, order management and compliance.

Hours of work: 40 hours per week

Contract: Temporary initially with a view to Permanency

Key duties:

• Manage patient contact in line with regulatory requirements and internal policies and procedures
• Conduct check-in calls with patients to ensure service level agreements are adhered to
• Manage compliance activities on patient accounts
• Liaise with various healthcare providers to ensure requests are being managed in accordance with GDPR
• Follow up on patient orders internally to ensure timelines for customers are in line with company policy
• Office administration tasks such as database management, updating compliance reports, customer reports and other compliance support activities
• Provide support to the compliance and finance team on a regular basis
• Participate in project based activities from time to time
• Management reporting and attendance at daily/weekly team meetings

Requirements:

• Educated to Leaving Cert standard; third level qualification an advantage although not essential
• At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
• Excellent communication and interpersonal skills
• Proficient in the use of MS Word and Excel
• Accurate, high speed data entry skills and good typing skills
• Ability to work independently as well as part of a team
• Strong organisational skills and multi-tasking abilities

In Return:

• €27k salary based on a 40 hour working week
• Parking provided
• Canteen facilities
• Opportunity to gain excellent experience within the healthcare industry

**Please note, this role will be office based**

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